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Telemarketing is one of the most effective means of client communication. Even with the development of contemporary technologies, there is still no replacement for telemarketing. It is because some services are not accessible through well-known platforms like social media or email. Even while telemarketing cannot completely be replaced by new technologies, it is clear that telemarketing is gradually losing its appeal. In the current world of technology, nothing could ever replace the effectiveness of direct communication. Organizations using the platform, nevertheless, face a number of challenges, many of which may be attributed to recent developments in business and technology . In 2021, several consumers voiced complaints about poor customer service. Businesses and call centres increased their personalisation efforts by 73% as a consequence. Call centre management may be challenging and you may face a variety of problems. To ensure that your agents are doing well, take the tim